SituationalProblem Solving

How would you handle a SAP Concur customer who is wrong but refuses to listen to reason?

Customer Experience Lead

SAP Concur

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Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
  • How would you handle a SAP Concur customer who is incorrect and rigid about their stance?
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  • What tactics would you use to address a SAP Concur customer who is wrong and refuses to acknowledge it?
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  • What professional approach would you take to manage a demanding and incorrect SAP Concur customer?
  • How would you handle a SAP Concur customer who is wrong but refuses to listen to reason?
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  • How would you de-escalate a tense situation with a SAP Concur customer who is wrong and unwilling to cooperate?
  • How would you deal with a SAP Concur customer who is wrong and insists on something?
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Interview question asked to Customer Experience Leads interviewing at SAP Concur: How would you handle a SAP Concur customer who is wrong but refuses to listen to reason?.